Question 1

What is included in each lot?

Accepted Answer

Each lot includes the stated number of garments (10, 20, 30, 40 or 50) from the selected category and tier. All garments are brand new with tags. The exact mix of brands, sizes and colours varies per lot.

Question 2

Can I choose specific sizes or colours?

Accepted Answer

Lots include multiple assorted sizes. For large orders, contact us or request a video call.

Question 3

Do the photos show the exact garments I will receive?

Accepted Answer

Photos illustrate the product type and lot quality. Each lot is prepared with equivalent garments from the listed brands.

Question 4

When do I get the volume discount?

Accepted Answer

Orders from €500 automatically get 10% off at checkout.

Question 5

When is shipping free?

Accepted Answer

Shipping is free in Spain (mainland and Balearic Islands) on orders over €1,000 and in the European Union on orders over €1,500. Below these thresholds, shipping is calculated by weight at checkout with Correos Express: from €6.95 in Spain and from €19.95 in the EU. Canary Islands, Ceuta, Melilla and destinations outside the EU are available on request via WhatsApp at +34 685 174 582 or support.consumers@ealyx.com.

Question 6

How long does delivery take?

Accepted Answer

We prepare orders for dispatch from our warehouse within 24-48 business hours after payment. Delivery takes 3-5 business days in Spain and 5-8 business days in the European Union with Correos Express.

Question 7

Can I return a lot?

Accepted Answer

Yes. You have 14 days from delivery to request a return of the complete, unopened lot under the conditions on our shipping and returns page.

Question 8

Do you handle very large or custom orders?

Accepted Answer

Yes. For high volumes or custom mixes call +34 685 174 582 or request a video call from the contact page.

Question 9

Do you have a referral programme for resellers?

Accepted Answer

Yes. If a reseller comes from you, message us on WhatsApp with their name after their first order and we apply 5% to both of you on the next order.

Question 10

Do you sell by weight or by the kilo?

Accepted Answer

No. We sell per garment, never by the kilo and never as surprise lots: you know how many garments you get, from which category and at what price per garment. Our comparison shows the full calculation against a bale sold by weight.

Question 11

Is reselling this clothing legal?

Accepted Answer

Yes. It is genuine excess inventory bought legally, and reselling it is lawful in Spain and across the EU under the exhaustion of trademark rights. Every order ships with a VAT invoice.

FAQ