Shipping & returns

Order preparation

We pack and ship from our warehouse within 24-48 business hours after payment confirmation.

Shipping costs

Shipping is calculated by weight at checkout: from €6.95 in Spain and from €19.95 in the rest of Europe. Balearic Islands, Canary Islands, Ceuta, Melilla and destinations outside Europe: available on request via WhatsApp at +34 685 174 582 or support.consumers@ealyx.com.

Delivery times

Delivery takes 3-5 business days in Spain and 5-8 business days in the rest of Europe. You receive tracking by email once dispatched.

Returns

You have 14 calendar days from delivery to request a return of the complete, unopened lot in its original packaging. Contact us before shipping anything back.

Issues

If a garment is missing or the lot arrives damaged, email support.consumers@ealyx.com with photos within 48 hours and we will sort it out.